Table of Contents | ||
| Introduction: Writing Electronically | 1 | |
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| PART 1: E-MAIL EXCHANGE | 9 | |
| 1: Select the Right Medium to Communicate | 11 | |
| 2: Follow the Rules of E-Mail Etiquette to Create the Proper Image | 15 | |
| 3: Compose Clear, to-the-Point Messages | 23 | |
| 4: Aim to Get Attention for Your Own E-Mail | 29 | |
| 5: Manage High-Volume E-Mail Effectively | 33 | |
| 6: Become Savvy About E-Mail Mechanics | 40 | |
| 7: Make Sure You're Legal | 43 | |
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| PART 2: THE E-WRITING CULTURE | 47 | |
| 8: Counterproductive Communication Habits | 49 | |
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| PART 3: WRITING ON PAPER OR ONLINE | 67 | |
| 9: Step 1: Consider Your Audience for the Proper Approach | 71 | |
| 10: Step 2: Anticipate Special Reader Reactions | 77 | |
| 11: Step 3: Outline Your Message Functionally | 80 | |
| 12: Step 4: Develop the First Draft Quickly | 126 | |
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| PART 4: STEP 5: EDIT FOR CONTENT AND LAYOUT, GRAMMAR, CLARITY, CONCISENESS, AND STYLE |
133 | |
| 13: Edit for Content and Layout | 138 | |
| 14: Edit for Grammar | 166 | |
| 15: Edit for Clarity | 230 | |
| 16: Edit for Conciseness | 259 | |
| 17: Edit for Style | 273 | |
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| PART 5: LET'S GET TECHNICAL | 287 | |
| 18: Guidelines for Document Variations on the MADE FormatTM | 289 | |
| Directives | 289 | |
| Transmittals | 291 | |
| Requests for Voluntary Action | 294 | |
| Negative Responses | 297 | |
| Complaints | 299 | |
| Apologies | 302 | |
| Accomplishment or Status Reports | 306 | |
| 19: Meeting Minutes | 312 | |
| 20: Service and Inspection Reports | 318 | |
| 21: Procedures | 320 | |
| 22: Formal Technical Reports | 325 | |
| 23: Proposals | 342 | |
| 24: Websites | 354 | |
| A Final Note to the Reader | 359 | |
| Bibliography | 361 | |
| APPENDIX A: Grammar Glossary | 363 | |
| Appendix B: Answers to Spelling Awareness Exercise | 369 | |
| Acknowledgments | 371 | |
| Other Resources By Dianna Booher Available from Booher Consultants | 373 | |
| For More Information | 375 | |
| Index | 377 | |
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